Ricoh expands cloud services with Aruba

Customized cloud solutions and certified infrastructures to accelerate customers' digital transformation.

The customer

Founded in 1936, Ricoh helps companies transform their work environments through an offering of solutions and services based on the Digital Workplace concept.

Ricoh's offering, which includes solutions for document management, collaboration and IT services, among others, can be customized to meet the specific needs of customers and different market sectors, with the goal of making processes more profitable, productive, sustainable and secure.

Ricoh's services are modular and designed to adapt to customer growth, supporting them at every stage of their transformation journey to manage the changes introduced by new systems.

To best support its customers, Ricoh has developed a service network that provides widespread, ongoing support across the whole country, ensuring rapid response to guarantee reliable, always-available technologies.

The need

Expansion into the IT Services market required reliable, compliant data centers to offer customers.

The solution

A broad, customizable portfolio spanning Cloud Backup, Disaster Recovery, Colocation and Private Cloud.

The benefits

Greater customer loyalty and full GDPR compliance thanks to certified data centers across Europe.

The need

A cloud offering to support growth

In recent years, Ricoh Italia's ongoing growth has included, among other things, a major transformation of its offering, part of a global strategy aimed at rapid expansion in the IT Services market.

With the goal of providing customers with ever-greater innovation and efficiency, Ricoh Italia has integrated an offering of cloud-based solutions into its portfolio. This transformation was driven, on one hand, by technological evolution and new customer needs, and on the other, by the great flexibility with which Ricoh approaches the market.

To integrate cloud-based solutions into its offering, Ricoh Italia decided to rely on an established player able to offer innovative technologies and high-level data centers to guarantee compliance of the services provided.

The solution

A broad, customizable cloud portfolio

Thanks to its collaboration with Aruba, Ricoh Italia has expanded its offering of cloud-based services. The offering includes both standard and customizable services based on the specific requirements of companies of every size.

More specifically, the portfolio of cloud solutions Ricoh Italia offers its customers includes numerous services ranging from Cloud Backup to Disaster Recovery as a Service, and from Colocation to Private Cloud.

Thanks to its ability to create tailor-made solutions, Ricoh is able to develop complex infrastructures that require, for example, specific compliance requirements dictated by GDPR or other particular needs.

The benefits

Greater customer loyalty and GDPR compliance

Ricoh Italia's customers can benefit from all the advantages of a network of certified data centers distributed across Italy and Europe. This provides guarantees in terms of security and data localization, two aspects that are fundamental to GDPR compliance.

The new offering translates into greater loyalty among Ricoh Italia's customers, who now have access to a broader portfolio of cloud-based IT solutions and services. At the same time, Ricoh Italia is also able to meet the more complex needs of large enterprises.

In addition to these aspects, there is the importance and value of the collaboration and exchange of expertise between two organizations that, despite belonging to different sectors, have been able to pool their know-how and expertise. With regard to the new offering as well, Ricoh maintains a consultative approach and applies an operating model geared toward the continuous improvement of the implemented project.

Through ongoing monitoring of the quality of the services provided, Aruba and Ricoh Italia maintain a clear view of areas for potential improvement, so as to introduce optimizations and further efficiency both in the offering and at their customers' premises.

"From solution design to the implementation of the new infrastructure, to ongoing monitoring: Ricoh Italia's goal is to support companies' transformation with a portfolio of services that can be customized to specific needs. We chose Aruba to further increase the value we are able to bring to the market".

Alberto GiacomettiHead of IT Services Line of Business at Ricoh Italia