Aruba eDelivery Manager

One platform to manage your organisation’s critical communications.

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Critical communications need coordinated management

A service activation request, a complaint or a contract change can involve several departments and require a response within a specific timeframe. When messages, attachments and receipts are scattered across mailboxes and applications, it becomes difficult to know who is handling a communication and what has already been done. 

The priorities are clear: 

  • Overcome fragmentation: Bring relevant communications together and reduce reliance on forwarded messages, personal folders and manual searches. 
  • Clarify responsibilities: Assign messages to the right people and make it easier for the teams involved to coordinate their work. 
  • Track activities and outcomes: Retrieve content, responses and receipts to support day-to-day work and subsequent reviews.

Aruba expertise and infrastructure for business communications

Our experience in trust services working for your organisation.

Expertise in certified communications

Aruba brings its experience in PEC, Italy’s certified email service, and trust services to business communication workflows, with expertise in delivery systems and the evidence associated with communications.

Control over the infrastructure

Data is stored in Aruba Group data centres in Europe, within a proprietary infrastructure that supports digital services.

Connecting channels and processes

Aruba helps organisations define a model that combines communication management, delivery services and integration with business applications.

A hub for incoming and outgoing communications

Aruba eDelivery Manager centralises the management of communications from multiple mailboxes, including those hosted by different providers. It provides a shared environment where authorised users can organise work, prepare responses and retrieve the information they need to manage exchanges.

Centralised PEC and email management

Brings communications from connected mailboxes into one operational environment, with defined access permissions for the users involved.

Classification and assignment

Organises incoming messages and routes them to the relevant departments through configured rules and manual actions.

Team collaboration

Enables teams to share the information they need to handle communications and coordinate responses, while keeping a record of activities.

Sending and approvals

Manages outgoing communications, including personalised bulk messages, with the approval steps required by the process.

Receipt reconciliation

Links receipts to sent messages to make it easier to check delivery outcomes and retrieve evidence.

Application integration

Connects communication management with business systems through APIs, according to the requirements and scope of the project.

Communications that keep your processes moving

Service activations and changes

Coordinate communications about new services, reactivations, account holder changes and terminations, making information available to customer service, contracts teams and operations.

Customer complaints and enquiries

Assign communications to the right people and bring together the exchanges needed to handle enquiries, helping teams prepare consistent, complete responses.

Contractual communications

Manage contract changes, renewals and other contractual communications, with access to messages and their associated receipts.

Insurance claims and disputes

Organise claim notifications, additional documentation and exchanges between departments, making it easier to reconstruct communication histories and collaborate on claims handling.

Payment reminders and credit management

Coordinate payment reminders and administrative communications, giving credit management teams access to content and delivery outcomes.

Supply chain and logistics

Centralise exchanges about orders, delivery changes and non-conformities, supporting coordination between procurement, logistics and customer service.

Why choose Aruba eDelivery Manager

Centralised governance

A shared view of managed communications and completed activities.

Less fragmented information

Messages, attachments and receipts that are easier for authorised users to find.

More effective collaboration

Assignments and shared information help reduce duplicated work and handovers between departments.

Greater operational efficiency

Management rules and integrations help reduce repetitive manual tasks.

Activity traceability

Information to reconstruct exchanges and support checks and audits.

Connected business systems

Links communication management with the applications used to manage contracts, customers and operations.

Critical communications scattered across mailboxes and departments, manual forwarding and unclear responsibilities can slow processes and increase the risk of missed responses. Aruba experts help organisations identify these inefficiencies and assess how eDelivery Manager can reduce them.

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