When offering tax advice, CAFs (Centri di Assistenza Fiscale or tax advice centers) work with the relevant Public Administration, via fully digitized processes, and at the same time offer services to citizens involving processes that are only partially digitized. Frequently, this results in a printout of a document with a handwritten signature, for example, which subsequently requires scanning and storage of hard copies.
More specifically, CAF CIA – the tax advice center supported by the Italian Famers Confederation – needed to optimize and digitize the processes that still involve non-digital processes - a requirement recognized by both CAFs and citizens alike.
To achieve this, such processes needed to be digitized using Graphometric Signature solutions, with the added benefit of being able to complete administrative processes and various bureaucratic procedures completely remotely without having to leave the house.
For this reason, FirmaSPID decided to turn to Aruba Enterprise to incorporate Graphometric Signature solutions into the Firmo Semplice platform, with the shared goal of giving CAF CIAs a comprehensive solution digitizing all the services it offers to citizens.