IT service management and design

A set of services and processes designed to achieve total control of the IT infrastructure and the quality of the service levels provided, from design to subsequent management, relying on specialised and certified technical staff.

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Infrastructure management based on monitoring, management and prevention

We can manage even complex solutions. Our impressive IT skills equip us to offer a comprehensive range of monitoring, management and prevention services, including total control of the infrastructure and managing its evolving needs on the customer's behalf.

Our specialist technicians receive continuous up-to-date training, enabling them to provide high quality and timely support in line with our customers’ expectations, by following ITIL compliant processes, through to developing customized ITSM processes.

Our design and IT service management services

Data Center Design: a direct line to a technical department specializing in IT infrastructures

We are experts in designing and building data centers. We offer the experience of our technical department for the benefit of the most demanding customers, who need total support in designing a data centre infrastructure, not only for the strictly technological aspects, but also in installing power supply, cooling and emergency systems.

Infrastructure Design: various levels of support, from design through to IT architecture management processes

With over 20 years of experience, we offer technical consultancy services for designing technological infrastructures. Our IT architecture experts can prepare drafts for the project independently, or work as a team alongside the company's IT department. Our technical support department is also available to provide technical intervention on various issues arising in the day-to-day management of the infrastructure.

Infrastructure Migration: service transition for IT systems from the company's premises to our data centers

Our engineering teams are on hand to provide design and implementation support for the migration of:
  • email systems;
  • virtualization systems;
  • storage systems;
  • physical servers and infrastructure;
  • websites.

NOC as a service: proactive monitoring for IT services

All of our data centers have NOCs (Network Operations Centers) that are manned 24/7/365. Thanks to these facilities, we maintain continuous control over the infrastructure and on the services provided as well as offering our customers customized services for the proactive monitoring of IT systems.

Total Outsourcing: delegate the entire infrastructure management process to our service management team

With our total outsourcing service, we look after every aspect of the technical management of the IT infrastructure for the company. The dedicated service management team takes care of both incident management and event management processes, as well as change & problem processes. This allows the company to focus its efforts on the application dimension and its core business.

Certifications and Skills: technical support with ITIL-compliant priorities and assistance levels

In order to boost the quality of the IT Service Management within the organization, our staff have consolidated their skills by obtaining ITIL Foundation, Prince2 and PMP certification to the highest international standards for managing company and IT processes.

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One of our experts is on hand to provide details of the most suitable IT system management services for your company.
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